Refund policy

We want you to pay for Just Travel India only when it is useful to you. That is why every agency starts with a 14-day free trial without any payment.

Cancelling a plan

• Cancel any time from Billing in the app. Cancellation takes effect at the end of the current billing period, and you keep full access until then.
• AutoPay mandates are stopped when you cancel, so no further amount is charged.
• You can resume a cancelled plan any time before the period ends.

Refunds

• Monthly plans: payments are not refundable once a period has started.
• Yearly plans: if you cancel within 14 days of a yearly payment, we refund the full amount. After that, the plan runs until the end of the paid year.
• Charged by mistake: if you were charged twice or after cancelling, write to [email protected] and we will refund the extra amount within 7 working days.
• Setup service is refundable in full if we have not started the work. Monthly add-ons stop at the end of the period and are not refunded part-way. Unused AI credits are not refundable.
• Extra users: removing a user lowers your next bill; the current period is not refunded.

Refunds go back to the original payment method through Razorpay and usually reach your account in 5–7 working days. Where a GST invoice was issued we issue a matching credit note.

Plan changes

• Upgrade: applies immediately. You pay only the prorated difference for the remaining days of the period, after any account credit.
• Downgrade or switching yearly to monthly: applies from the end of the current period. No partial refund is given for the current period.

After non-payment

If an AutoPay payment fails we retry it, then give you a 7-day grace period with full access. After that the account moves to the Free plan. Your data is kept and you can subscribe again any time without losing anything.

Questions? WhatsApp us or write to [email protected].